Technical Support Associate – Japanese

🔥 2 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LRN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Venture Round on 2018-12

Consulting • Healthcare • Marketing

LRN is a company that provides comprehensive ethics and compliance management solutions designed to inspire ethical, compliant workforces. The company's flagship platform, Catalyst, offers tools for E&C (Ethics and Compliance) program management, employee engagement, and analytics. LRN supports organizations in implementing effective training modules on topics such as anti-bribery, anti-harassment, anti-money laundering, and data privacy. Their mission is to empower organizations worldwide to advance ethical practices and regulatory compliance through innovative software, training, and analytics. LRN is trusted by over 3,000 organizations globally, helping them monitor KPIs, drive strategic decisions, and boost program effectiveness.

📋 Description

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, system reporting, user data management, and customization. • Keep internal and external stakeholders updated on the status of call tickets, requests, projects, issues, and changes. • Update tracking and reporting systems so group statistics can be tracked, managed, and measured. • Manage internal and external customer expectations and escalate capability-related issues when appropriate. • Advocate for field personnel and external customers; prioritize requests based on need and impact and work with internal stakeholders on priorities. • Prepare and present product information in written and verbal forms to assist customers with LRN system capabilities. • Maintain quality levels for customer-request work. • Maintain ongoing dialogue between LRN and each customer supported by the Partner Assistance Center team. • Collaborate with peers on unique solutions and document them. • Perform other duties as assigned. • LRN provides ethics and compliance SaaS solutions, and the Managed Services team performs customer activities on LRN’s proprietary applications.

🎯 Requirements

• Bachelor’s Degree • 3-4 years of L2/L3 level experience in a customer facing role in an application support environment. • Proficient in Japanese language (Written and spoken)- Mandatory • Excellent communication skills in English. This position requires above par skills to write and speak in English. • Extensive experience in supporting enterprise customers based in US and Europe. • Familiarity with HTML and CSS. • Familiarity with Learning Management Systems • Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. • Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. • This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. • An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. • Ability to consistently spot and report issues before they reach a point of becoming critical. • A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. • Must have an inherent attention to detail

🏖️ Benefits

• Equal opportunity employer • Inclusive environment • Commitment to diversity