Customer Support Specialist – Japanese

🔥 4 minutes ago

🌐 Australia, Philippines, +1 more countries – Remote

🇦🇺 Australia – Remote 🇵🇭 Philippines – Remote 🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LSEG (London Stock Exchange Group)

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business, earning clients' trust for over 300 years. With a legacy of customer-focused excellence, LSEG provides expertise in capital formation, intellectual property, and risk and balance sheet management. As global leaders in financial indexing and analytic services, they offer unmatched access to international capital markets and high-performance technology solutions that enable companies to access funds for growth. Through their Data & Analytics, Capital Markets, and Post Trade divisions, they deliver a comprehensive suite of trusted financial market infrastructure services.

📋 Description

• Act as a specialized technical resource for complex issues affecting LSEG products • Remotely resolve customer issues, utilizing third-party partners when needed • Identify service-impacting trends and help implement preventative measures • Leverage innovative technologies to ensure a consistent support experience • Provide expert technical support for assigned Refinitiv products • Interface with product support, development teams, and third-party vendors to resolve issues • Troubleshoot, reproduce, and resolve customer issues remotely, arranging on-site dispatches when required • Provide technical advice to internal stakeholders and third-party engineers • Escalate major, elusive, and recurrent client-impacting issues • Assist with implementation and integration of Refinitiv products at customer sites as needed • Maintain technical and product awareness through self-learning, training classes, and job shadowing • Maintain accurate client-site documentation • Deliver technology or product training to customers as needed • Record customer interactions using Salesforce CRM tools • Follow operational policies and procedures to manage client issues

🎯 Requirements

• English fluency – both written and spoken – required • Japanese fluency – both written and spoken – required • Comfortable working within a Linux terminal • Skilled with incident management, analytical thinking, troubleshooting, and case management • Proficiency communicating technical concepts to non-technical customers and colleagues • Experience in a customer service environment and outstanding customer service skills • Ability to work with virtual teams to deliver projects or resolve escalations • Basic working knowledge of financial markets • Independent worker with excellent time management and escalation skills • Ambition to develop and maintain a deep understanding of assigned products and technologies • Good understanding of project management principles is a plus • Python or Shell scripting experience is a plus

🏖️ Benefits

• Healthcare • Retirement planning • Paid volunteering days • Wellbeing initiatives • Equal opportunities and reasonable accommodation for religious practices, mental health, or physical disability needs • Fundraising and volunteering opportunities through the LSEG Foundation