Content Strategist

Job not on LinkedIn

🕒 5 days ago

🇮🇪 Ireland – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mackin Talent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Mackin Talent is an international recruitment and staffing firm that specializes in placing world-class STEM talent across the globe. The company provides a range of services including managed staffing (SOW & RPO), virtual bench and remote workers, direct-hire executive search, workforce planning, talent retention, and learning and development. Mackin works with companies of all sizes—from global tech firms to startups—delivering customized, relationship-focused solutions for contingent and permanent hiring needs.

📋 Description

• Conduct Root Cause Analyses on user support tickets to identify support chatbot issues • Replicate and debug chatbot issues • Scope issue prevalence and impact using available data tools • Resolve content issues through content updates, prompt engineering, and index patching • Triage and escalate retrieval, response generation, and platform bugs to relevant teams • Dogfood the support chatbot to verify issue resolution post-fix • Write, edit, test, and improve Help Center articles and customer support responses • Develop and refine content for Generative AI experiences • Apply, maintain, and champion content standards and best practices • Use data to inform content decisions and improve WhatsApp support experiences • Collaborate with Product, Engineering, and Operations teams on support messaging • Raise feedback and process improvement recommendations to enhance workflows and tooling

🎯 Requirements

• 6-month contract duration • Passion for product and commitment to outstanding user experiences • Data-driven thinking and a start-up mindset • Deep content expertise • Experience conducting Root Cause Analyses (RCAs) on user support tickets • Ability to replicate issues and debug support chatbot problems • Ability to scope issue prevalence and impact using available data tools • Experience with content updates, prompt engineering, and index patching • Ability to triage and route retrieval, response generation, and platform bugs to relevant teams • Experience testing and validating chatbot fixes • Ability to write, edit, test, and improve Help Center articles and customer support responses • Knowledge of content strategy standards and best practices • Ability to use data to inform content decisions • Ability to collaborate with Product, Engineering, and Operations teams • Ability to manage multiple projects and shifting deadlines with close attention to detail

🏖️ Benefits

• Competitive salary • Healthcare contribution and inclusion in company pension scheme • Work laptop and phone • 25 days annual leave (pro-rata) plus paid bank holidays • Potential for career progression for top performers