Sales Support, Tender Specialist

🕒 May 13

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Provide operational sales support across Italy • Coordinate and monitor order handling and delivery processes • Support invoicing processes and follow up on open payments • Prepare and support public tender procurement and tender processes, including documentation and internal coordination • Communicate directly with customers regarding orders and requests • Support Sales Managers with documentation, presentations, and follow-ups • Ensure availability and alignment of sales and marketing materials

🎯 Requirements

• Fluent in English and Italian; Aditional languages are a plus. • Based in Italy • Experience in a sales support, commercial operations, or similar role • Strong organizational skills and ability to manage multiple tasks across markets • High attention to detail, especially for documentation, orders, and invoicing • Excellent communication skills, including customer and stakeholder interaction • Familiarity with public procurement processes is an advantage but not mandatory • Background in the medical field and experience with CRM systems (e.g. Salesforce) are a plus • Collaborative and proactive working style with a customer-oriented mindset

🏖️ Benefits

• Full-time position, based in Italy • The opportunity to contribute to a growing and evolving commercial organization • Close collaboration across multiple international markets • An environment where you are encouraged to take initiative and contribute ideas • A company culture driven by sustainability, equity, diversity, inclusion, and mutual respect