Technical Service Engineer, Czechia

🕒 May 13

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Performing regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and extended service life • Identifying and analysing technical faults in devices and systems, troubleshooting, and carrying out the necessary repairs • Installing and commissioning new equipment, including training laboratory personnel in its proper use and operation • Providing technical assistance and advice to customers, ensuring a high level of service and satisfaction • Accurately recording all work carried out, including service reports and technical documentation • Managing the procurement, replacement, and stock of spare parts as needed • Ensuring all equipment meets relevant quality standards and compliance regulations • Coordinating the delivery and installation of equipment to laboratories or medical practices • Supporting the sales team through participation in national trade fairs and congresses, as well as maintaining close collaboration with sales colleagues

🎯 Requirements

• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification • Proven experience in the maintenance and repair of laboratory diagnostic equipment, ideally within the medical technology or laboratory sector • Strong technical aptitude with the ability to quickly understand and diagnose complex systems • A self-motivated, solution-focused approach and a high degree of personal initiative • Excellent communication skills, both when engaging with clients and collaborating within a team environment • Willingness to travel extensively across the UK and flexibility to support a variety of customer sites as required • Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems

🏖️ Benefits

• Flexible working hours with long-term security • Attractive compensation: Competitive salary package, car allowance, and additional health insurance • Support for further training and professional qualifications • A motivated, supportive team and a positive working atmosphere • Up-to-date IT tools and technology to support your work effectively