Technical Service Engineer – Switzerland

🕒 May 28

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Maintenance and servicing: Perform regular maintenance and repairs on laboratory equipment and systems to ensure optimal performance and extended service life • Fault diagnosis: Identify and analyze technical faults in devices and systems, troubleshoot, and perform necessary repairs • Installation and commissioning: Install and commission new equipment, including training laboratory staff on correct use and operation • Customer support: Provide technical assistance and guidance to customers, ensuring a high level of service and satisfaction • Documentation: Accurately record all work performed, including service reports and technical documentation • Spare parts management: Manage procurement, replacement, and inventory of spare parts as required • Quality assurance: Ensure all equipment meets relevant quality standards and compliance regulations • Logistics: Coordinate delivery and installation of equipment to laboratories or medical practices • Sales support: Support the sales team by participating in national trade fairs and congresses, and maintain close collaboration with sales colleagues

🎯 Requirements

• Ideally based in the Freiburg (DE) or Vorarlberg (AT) region • Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification • Proven experience in the maintenance and repair of laboratory diagnostic equipment, preferably in the medical technology or laboratory sector • Strong technical aptitude with the ability to quickly understand and diagnose complex systems • Self-motivated, solution-oriented approach and a high degree of personal initiative • Excellent communication skills when engaging with clients and collaborating within a team environment • Willingness to travel extensively across Switzerland and southern Germany, and flexibility to support a variety of customer sites as required • Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems

🏖️ Benefits

• Permanent full-time position (40h): Flexible working hours with long-term job security • Attractive compensation: Competitive salary package, car allowance, and supplementary health insurance • Innovative work environment: Join a dynamic, fast-growing company with modern structures • Development opportunities: Support for further training and professional development • Team culture: A motivated, supportive team and a positive working atmosphere • Modern equipment: Up-to-date IT tools and technology to support your work effectively