Client Experience Specialist

Job not on LinkedIn

🔥 39 minutes ago

🇵🇭 Philippines – Remote

💵 ₱38k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own a portfolio of client-assistant relationships and understand their goals, workflows, and health • Lead onboarding sessions, 30-day check-ins, and recurring follow-ups • Advocate for assistants through coaching, feedback sessions, and escalation of their needs • Identify churn risk and lead win-back conversations • Triage 30+ tickets daily with fast, personalized responses • Document every interaction in HubSpot • Partner with Operations, Finance, and Engineering on issues beyond direct scope • Manage post-sale client relationships and ensure client-assistant pairing success

🎯 Requirements

• 3+ years of client-facing experience in customer support, account management, or retention — US clients strongly preferred • Proven track record managing multiple active relationships or accounts simultaneously without dropping threads • Fluent written and verbal English • Reliable night-shift availability (10 PM–7 AM PHT) • History of night-shift work in previous roles • Proficiency with CRM tools; HubSpot preferred • Proactive and solutions-driven approach • Zero absences during the 4-week training program, except documented medical emergencies • 80%+ required on daily assessments and mock calls to continue training

🏖️ Benefits

• Gross package up to ₱38,000/month • Night shift (10 PM–7 AM PHT) • Full training program included • Fully remote work • Four-week training program • Product & Skills training with shadowing and live-call listening • Immersion training with live tickets and onboarding under supervision • Y Combinator- and Sequoia Capital-backed company • Remote work with a global workforce