Assistant Manager – Technology, BPM, RPA

🔥 7 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Robotics

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Lead and manage a team of professionals, providing mentorship and guidance • Own end-to-end production support for Power Automate Digital Workers, Velocity microservices, and EDMS applications • Monitor system health, platform performance, incidents, and recurring issues • Ensure timely incident and service-request resolution within agreed SLAs • Analyze incidents, identify root causes, and implement preventive actions • Coordinate with development, infrastructure, vendor, business, product-owner, and technology teams • Maintain incident documentation, RCA reports, knowledge articles, SOPs, support guides, workflow diagrams, and configuration details • Ensure compliance with regulatory controls, audit requirements, PMO, QMS, architecture, security, and data-privacy standards • Identify risks and drive mitigation steps • Improve support processes, reduce manual effort, and contribute to automation and monitoring enhancements • Support requirements gathering, feasibility validation, UAT, release validation, and change readiness • Review vendor performance and ensure delivery aligned with SLAs and platform requirements • Conduct performance reviews and foster knowledge sharing and continuous improvement

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field • Minimum 5 years of experience in a similar role, with a proven track record of leading and managing teams • Expertise in digital platforms, automation tools, and middleware technologies • Strong leadership and management skills • Excellent communication and interpersonal skills • Analytical mindset with problem-solving abilities and a results-driven approach • Proficiency in project management methodologies and tools • Familiarity with industry-standard practices and regulations related to digital platforms and automation • Ability to work independently and manage multiple tasks simultaneously • Willingness to stay updated with emerging technologies and industry trends

🏖️ Benefits

• No benefits or compensation extras specified