Associate - Retail Operations, Banking Operations

🔥 2 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Mashreq's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

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Logo of Mashreq

Mashreq

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Process Centralized Account Management Unit activities in accordance with policies, procedures, and delivery standards • Review account-opening forms and relevant documents for setup and maintenance of PVT/SME customers • Review, verify, and process customer requests for online banking products and services via internet and mobile phone • Activate and process all types of accounts and online banking products and services • Support marketing and sales teams with value-added services • Adhere to defined SLAs and productivity requirements • Process cases with 99% accuracy and nil escalations • Centrally process account opening, maintenance, signature verification, investment placement, and online banking products and services for UAE and Doha branches • Ensure strict compliance with bank policies and procedures

🎯 Requirements

• Comprehensive knowledge of PVT/SME activities and online banking products and services through internet and mobile phones • Knowledge of bank policies, procedures, and local/international rules and regulations • Familiarity with operating systems, systems and procedures, and branch-related functions • Strong interpersonal, problem-solving, communication, and analytical skills • Ability to handle multiple tasks

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