Customer Service Officer

🔥 8 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Delight internal and external customers over the phone through inbound and outbound call-backs • Interact with customers via phone, chat, and email to understand their banking needs • Provide excellent customer service to achieve customer loyalty • Resolve problems over live chat, email, or telephone • Convert sales opportunities to meet financial targets • Clarify and explain procedures and products over the telephone • Capture and report customer feedback for continual product development • Achieve KPIs for adherence, CRD, AHT, quality score, post-call survey, and NPS • Operate in a call centre environment using telephone-based customer interaction • Follow Bank and Direct Banking Centre rules and guidelines • Explain procedures and provide information about retail banking products • Perform root cause analysis and reverse charges and fees when necessary

🎯 Requirements

• University Graduate (preferably with some finance / banking or maths component) • 1 – 3 years experience • Very customer focused • Computer literate • Excellent communication skills • Strong listening skills