Senior Associate – Operations

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Logo of Mashreq

Mashreq

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Process and validate MT 100, MT 200, and MT 700 series messages for cross-border payments. • Ensure timely and accurate payment processing, adhering to internal and external regulations. • Provide excellent customer service and support to clients, addressing their payment-related inquiries and concerns. • Monitor and analyze payment transactions, identifying any discrepancies or potential risks. • Collaborate with the team to optimize payment processes and enhance overall operational efficiency. • Stay updated with industry trends and best practices in payment operations, suggesting improvements when necessary. • Maintain a high level of data integrity and confidentiality, ensuring compliance with data protection regulations. • Work closely with the operations team to resolve any payment-related issues or escalations. • Prepare and maintain accurate payment-related reports and documentation as required. • Assist in training and mentoring junior team members, sharing knowledge and expertise.

🎯 Requirements

• Bachelor's Degree in a relevant field, such as Finance, Business, or a related discipline. • Minimum of 4 years of working experience in payment operations, with a strong focus on cross-border payments. • Expert-level knowledge of MT 100, MT 200, and MT 700 series messages and their applications. • Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues. • Proficiency in MS Office, particularly Word and Excel, for creating reports and analyzing data. • Attention to detail, with strong analytical skills to identify and resolve payment-related issues. • Ability to work under pressure and manage multiple tasks simultaneously, ensuring timely delivery. • Excellent organizational skills and a proactive approach to work, taking initiative when needed. • Willingness to work in night shifts to support global payment operations. • A team player with a collaborative mindset, contributing to a positive work environment.

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