Senior Associate, Payment Operations – Investigation

🕒 September 14

🇵🇰 Pakistan – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Process investigation query messages, including return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, and FATF cases. • Process outward and inward payments. • Respond to all queries according to SLA requirements and prioritize sensitive messages. • Coordinate with other banks, operations teams, business lines, and customer service desks to facilitate case closure. • Analyze recurrent queries and work with the Associate Manager to suggest process improvements that reduce repetitive queries. • Manage investigations based on agreed matrices with the business.

🎯 Requirements

• Working knowledge of payment processing both outward and inward. • Ability to process investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, and FATF. • Ability to respond to all queries according to SLA requirements. • Ability to prioritize sensitive messages. • Ability to coordinate closely with other banks, operations teams, business lines, and customer service desks. • Ability to analyze recurrent queries and suggest process improvements. • Ability to manage investigations based on agreed matrices with the business.

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