Senior Manager – Conduct Risk, Consumer Protection Management

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🔥 43 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🎲 Risk

👻 Ghost score 10%

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Design, implement, and maintain a comprehensive conduct risk management framework across all business lines • Monitor and report on conduct risk metrics, ensuring timely remediation of issues • Ensure compliance with UAE Central Bank, SAMA, and other relevant regulations and industry best practices • Identify, assess, and mitigate conflicts of interest that could affect consumer outcomes • Lead consumer protection initiatives, championing customer well-being in product design and delivery • Promote a culture of transparency, ethical behavior, and accountability through training and communication programs • Collaborate with Legal, Compliance, Risk, and Business units to embed consumer-centric controls • Prepare and present regular updates to senior leadership and the Board on conduct risk and consumer protection matters

🎯 Requirements

• Minimum 10 years of experience in conduct risk, consumer protection, or related risk management roles within banking or financial services • Proven track record of leading regulatory compliance programs and implementing ethical frameworks • In-depth knowledge of UAE banking regulations, Central Bank guidelines, and international best practices • Strong analytical skills with ability to interpret data, identify trends, and drive actionable insights • Excellent communication and influencing skills, capable of engaging senior executives and regulators • Demonstrated ability to manage cross-functional teams and drive cultural change • Bachelor’s degree in Finance, Law, Business Administration, or related field • Relevant professional qualifications (e.g., FRM, CAMS, CFA, or equivalent) preferred • Master’s degree is a plus

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