Senior Manager – Loyalty Platform, Pricing Platform

🕒 September 14

🇵🇰 Pakistan – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Lead the development and support of IVR and chatbot applications, ensuring they meet business requirements and user expectations. • Understand and translate business needs into technical specifications for the technology teams. • Coordinate and collaborate with technology teams to ensure timely and effective development and delivery of IVR and chatbot projects. • Plan and execute smooth deployments, ensuring a seamless transition to production environments. • Provide post-production support, addressing any issues or bugs promptly and efficiently. • Monitor the health and performance of IVR and chatbot applications, implementing necessary improvements. • Comply with all relevant regulatory, governance, and technology processes and standards. • Work closely with stakeholders to gather feedback and ensure the applications meet their needs. • Collaborate with different teams to integrate IVR and chatbot solutions into existing systems and processes.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum 8 years of experience in a similar role, with a proven track record of leading IVR and chatbot development projects. • Strong leadership and management skills, with the ability to motivate and guide a team. • Excellent communication and collaboration abilities, with a customer-centric approach. • In-depth knowledge of IVR and chatbot technologies, including development frameworks and tools. • Experience with project management methodologies and tools, such as Agile or Scrum. • Familiarity with regulatory and compliance requirements in the financial services industry. • Analytical thinking and problem-solving skills, with a focus on delivering innovative solutions. • Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously. • A proactive and results-driven mindset, with a passion for technology and customer experience.

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