Senior Manager – Ops, Exports

🕒 September 3

🇪🇬 Egypt – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Provide advice and consultation to commercial customers related to Export Finance, Export Payments, Document Checking, Letter of Credit Advising/Confirmation/Transfer, Collections, and Risk Participation. • Advise the Product Development Team on Trade Finance activities in accordance with International Practices, ICC Publications, OPM, APPM, and local rules and regulations. • Ensure procedures comply with bank policy and guidelines. • Review customer complaints and take immediate action to resolve them. • Ensure MBOs are achieved on time and SLAs are adhered to. • Exercise due diligence when checking applications, particularly for priority customers, high-value transactions, and back-to-back or red clause letters of credit. • Process transactions according to SOPs, OPMs, UCP, ISBP, and approved Product Programs; ensure charge recovery follows guidelines. • Perform sanctions checking of relevant parties and TBML-related checks. • Handle Commodity Trade Operations documents. • Ensure no unattended reconciliation entries remain pending in Nostro or internal accounts daily. • Ensure cross-skilling of the entire team in at least two additional products. • Manage customer expectations, develop ideas, and lead automation projects. • Run daily team huddles and collaborate to resolve issues. • Implement solutions on a fast-track basis and work with onshore units to ensure seamless client delivery. • Close audit observations effectively and promptly. • Recommend actions concerning changes in law, ICC rules, government regulations, and bank policies affecting transactions. • Take corrective and preventive action based on complaints, operational errors, and quality/RCSA analysis. • Recommend changes to SOP, OPM, and ADM to improve service levels while maintaining controls. • Recommend training and workshops to address knowledge gaps and establish ownership of resolution. • Escalate errors, complaints, service defects, and issues promptly and record them in the appropriate system.

🎯 Requirements

• Graduate with thorough and in depth understanding of Trade Finance products and functions. • CDCS/CITF/CTFP certified. • Thorough understanding of Swift, Trade Finance and Financial Operating Systems. • General Banking knowledge. • A Minimum of 9-12 years’ experience in Trade Finance. • Strong Communications and interpersonal skills. • Proficiency in MS Office (Word/Excel/PPT). • Attentive to details, strong analytical skills and interpersonal skills. • Able to work under pressure, excellent organizational skills and good team player.