Senior Manager – Technology, Service Management

🕒 July 10

🇵🇰 Pakistan – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Manage incidents according to ITIL process in a 24x7 roster • Identify opportunities to improve process controls and simplify processes • Ensure correct severity classification of incidents • Provide appropriate communications to technology and business stakeholders • Drive faster resolution of incidents • Maintain data quality when documenting events • Support uninterrupted technology services for bank staff and customers • Govern ITIL processes, lead service improvements, and drive automation

🎯 Requirements

• Experience managing incidents according to ITIL processes • Ability to work in a 24x7 roster • Ability to identify opportunities to improve process controls and simplify processes • Ability to ensure correct incident severity classification • Ability to communicate appropriately with technology and business stakeholders • Ability to drive faster incident resolution • Ability to maintain data quality when documenting events