Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
Senior Manager – Technology, Service Management
🕒 July 10
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Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
📋 Description
• Manage Incident as per ITIL process in 24x7 roaster • Ensure uninterrupted Technology Services to Staffs and Customers
🎯 Requirements
• Incident management as per ITIL process • Identify opportunities to improve process controls • Classify incidents by severity • Communicate with stakeholders • Drive faster resolution of incidents • Maintain data quality of documenting events
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