Salesforce AI & Automation Associate

🕒 April 1

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Max Accelerate

WebsiteLinkedInAll Job Openings

1 - 10 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Technology

Max Accelerate is a technology services company that specializes in empowering businesses through Enterprise Asset Management (EAM) solutions. With over 25 years of experience working with more than 150 companies globally, Max Accelerate offers tailored services, including project support, bid management, and partner enablement, all designed to optimize EAM investments and minimize costs. They also provide expertise in Red Hat technology and Cognos reporting, ensuring that their clients achieve maximum efficiency and reliability in their operations.

📋 Description

• Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions. • Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management. • Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools). • Learn how to integrate AI-powered workflows across different platforms to improve efficiency. • Work directly with clients to understand their needs and guide them through the AI journey. • Assist in training client teams on using AI-powered service and sales tools. • Help design and implement custom AI solutions based on business requirements. • Provide ongoing support and mentorship to customers at every stage of AI adoption. • Assist in building and automating customer interactions using AI-driven tools. • Support cross-platform AI integrations, including non-Salesforce automation solutions. • Work with senior engineers to test, refine, and improve AI-powered service experiences. • Stay updated on AI trends inside and outside the Salesforce ecosystem. • Collaborate with sales, service, and technical teams to implement AI solutions. • Participate in training sessions and mentorship programs to develop expertise in AI and automation.

🎯 Requirements

• Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus). • Some experience or coursework in AI, automation, or workflow tools. • Interest in AI-powered customer service tools, chatbot development, and automation platforms. • Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus. • Eagerness to learn new technologies and work across multiple AI ecosystems. • Willingness to learn quickly and adapt to new AI technologies. • Comfortable working directly with clients and providing AI mentorship. • Excellent communication skills to explain AI-driven solutions to non-technical users. • Problem-solving mindset with attention to detail and structured thinking. • Curiosity and passion for AI, automation, and customer service improvement.

🏖️ Benefits

• Why Join Kompetenza? • ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales. • ✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand. • ✅ High earning potential – competitive salary with commission-based incentives. • ✅ Global exposure – work with enterprise clients across the UAE, UK, EU, and the US. • ✅ Remote-friendly work environment – flexible working location and schedule.