Zendesk Administrator

Job not on LinkedIn

🔥 0 minutes ago

🌐 Brazil, Mexico, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇺🇸 United States – Remote 🇨🇷 Costa Rica – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maxana

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💳 Fintech

🔒 Cybersecurity

Fintech • Software Development • Cybersecurity

Maxana is a leading FinTech solutions payment company that specializes in providing bespoke software and engineering solutions for both commercial and federal agencies. Founded in 2020 by a group of seasoned professionals, Maxana delivers tailored Cybersecurity, Machine Learning, and Artificial Intelligence solutions, while also offering advanced technology transaction services through its partnerships with technology leaders like Stripe. With a commitment to agile methodologies and excellence in execution, Maxana aims to empower organizations to thrive in the digital age with innovative insights and robust protection.

📋 Description

• Own the Zendesk instance, managing users, roles, groups, brands, views, and configuration. • Design and maintain triggers, automations, macros, and SLA policies. • Manage Zendesk integrations with telephony, messaging, e-commerce/billing systems, and internal apps. • Troubleshoot data-flow issues across integrations. • Build and maintain Zendesk Explore dashboards and reports covering volume, response times, CSAT, and agent performance. • Partner with CX leadership to identify friction, test changes, and improve routing, forms, help center content, and self-service flows. • Onboard new agents and document processes. • Serve as the primary Zendesk resource for the support team.

🎯 Requirements

• 3+ years administering Zendesk at meaningful ticket volume — Support required; Explore, Guide, Talk, and Chat experience strongly preferred. • Automation fluency — built non-trivial trigger and automation logic. • Integration experience with Zendesk apps and marketplace tools; API/webhook familiarity is a strong plus. • Ability to build a clean Explore dashboard and explain its findings. • Experience with Zendesk AI features (bots, intelligent triage) or demonstrated appetite to deploy them. • Comfort using AI tools in your own workflow. • Strong written and spoken English. • Availability during US business hours for US timezone overlap.

🏖️ Benefits

• Own the platform outright — no committee, no layers; you propose it, you ship it. • High-visibility work: support performance is a leadership-level metric at this company. • Long-term, stable engagement through Maxana with direct integration into the client's team. • Fully remote with LATAM-friendly hours. • Competitive pay