Quality Assurance Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇧🇿 Belize – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Maxsold

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📦 Logistics

💼 Consulting

✈️ Travel

💰 $21.1M Series B - MaxSold Incorporated on 2022-03

Logistics • Consulting • Travel

Maxsold is the leading online solution for estate sales, downsizings, and clear-outs, trusted to rehome over 5 million items across the U. S. and Canada. The platform simplifies the process of selling anything from household items to collectibles, catering to individuals, families, and businesses like senior move managers and appraisers. Users can utilize the app to inventory, value, list, and sell items within 14 days, or opt for white-glove services through a network of local experts.

📋 Description

• Review buyer refund requests against listing information, photographs, communications, pickup reports, policies, and other evidence • Identify gaps, inconsistencies, and unsupported claims; coordinate additional evidence collection • Approve, deny, or escalate refund requests; execute approved refunds and apply appropriate internal or seller-funded treatment • Communicate refund decisions and rationale to internal teams • Identify repeated refund patterns and maintain complete records of decisions, evidence, and outcomes • Review flagged first purchases and other elevated-risk transactions • Assess account, payment, bidding, purchase, and behavioural information • Determine whether activity may proceed, requires verification, or should be restricted or escalated • Investigate suspicious bidding and marketplace-conduct reports or system flags • Review account connections, bidding patterns, payment information, refund behaviour, auction participation, and related facts • Determine whether activity requires monitoring, education, restrictions, suspension, or leadership review • Coordinate with Support, Finance, Sales, Customer Success, and Operations leadership • Review auction catalogs before launch for prohibited items and marketplace risk • Work with Seller Support, partners, and internal teams to correct catalog issues • Improve catalog standards, review criteria, and preventive quality controls • Identify fraud and chargeback exposure, organize evidence, and support internal reviews or chargeback responses • Work with Finance and Support to assemble relevant account, payment, communication, and pickup information • Escalate material financial or marketplace risk promptly • Collaborate with Buyer Support, Seller Support, Finance, Sales, Customer Success, Product, and Operations leadership • Provide evidence-based guidance and explain policy applications clearly • Escalate complex or high-impact matters with context, evidence, and recommended next steps • Recommend improvements to refund processes, catalog review, fraud controls, escalation standards, and documentation • Participate in audits and targeted reviews of buyers, sellers, partners, auctions, and internal processes

🎯 Requirements

• 3+ years experience in quality assurance, fraud prevention, dispute resolution, refunds, risk operations, marketplace operations, investigations, or a related field • Strong critical-thinking and analytical skills • Sound judgment when working with incomplete, conflicting, or emotionally presented information • Ability to assess evidence objectively and separate facts from assumptions • Strong written communication and documentation skills • Confidence to make and explain decisions based on policy and available evidence • High level of attention to detail • Curiosity and persistence when investigating unfamiliar or complex issues • Ability to recognize patterns across accounts, transactions, auctions, and customer behaviour • Strong organization and case-management habits • Ability to manage competing priorities and time-sensitive reviews • Comfort collaborating with multiple departments and challenging conclusions respectfully • Discretion when handling confidential, sensitive, or potentially fraudulent activity • Ability to remain calm and objective when decisions may be disputed • Degree in a technical, analytical, or STEM-related field is strongly preferred, including Engineering, Computer Science, Mathematics, Statistics, Information Systems, Business Analytics, Economics, Operations, or another related discipline • Candidates without a traditional STEM degree may be considered if they can demonstrate strong analytical ability, technical aptitude, structured problem-solving, and experience learning complex systems • 4+ years of experience in customer support, quality assurance, fraud or risk operations, dispute resolution, investigations, marketplace operations, or another role involving information review and customer-impacting decisions • Experience reviewing refund, fraud, payment, chargeback, or account-risk cases • Familiarity with ticketing, CRM, payment-processing, or case-management systems • Experience interpreting and applying customer-facing policies • Experience reviewing product listings, catalogs, claims, or marketplace content • Experience conducting audits or pattern-based investigations • Familiarity with payment disputes, account verification, or transaction-risk indicators • Track record of identifying process gaps and recommending practical improvements

🏖️ Benefits

• Full-time employment • Remote work arrangement