Support Specialist

Job not on LinkedIn

🔥 31 minutes ago

🇧🇿 Belize – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Maxsold

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📦 Logistics

💼 Consulting

✈️ Travel

💰 $21.1M Series B - MaxSold Incorporated on 2022-03

Logistics • Consulting • Travel

Maxsold is the leading online solution for estate sales, downsizings, and clear-outs, trusted to rehome over 5 million items across the U. S. and Canada. The platform simplifies the process of selling anything from household items to collectibles, catering to individuals, families, and businesses like senior move managers and appraisers. Users can utilize the app to inventory, value, list, and sell items within 14 days, or opt for white-glove services through a network of local experts.

📋 Description

• Assist buyers with account access, registration, bidding, payment, invoices, pickup, and general platform questions • Investigate card and payment issues and determine appropriate next steps within established guidelines • Support unpaid invoice, underbidder, missed pickup, and account restriction processes • Help buyers understand auction terms, pickup expectations, and marketplace policies • Coordinate with sellers or internal teams when additional information is required • Identify refund, fraud, chargeback, or misrepresentation concerns requiring further review • Support sellers and marketplace partners throughout the auction lifecycle • Assist with account setup, auction creation, scheduling, catalog questions, lot updates, payment setup, and post-auction processes • Help sellers understand Maxsold’s platform, policies, marketplace standards, and operating expectations • Identify issues affecting auction readiness, buyer experience, pickup execution, or payment • Provide clear and practical guidance to help sellers move auctions forward • Take responsibility for cases from initial contact through resolution or effective escalation • Investigate unfamiliar issues and apply policies and procedures using sound judgment • Gather information, propose solutions, and provide clear next steps when requesting assistance • Follow through on open issues and commitments • Maintain clear, accurate, and complete case documentation • Identify recurring customer friction, unclear processes, and opportunities for improvement • Communicate professionally through phone, chat, and email • Remain calm and solutions-focused during difficult interactions or high-volume periods • Set realistic expectations and explain responsibilities and next steps clearly • Meet established service and quality expectations • Contribute to a collaborative and accountable team environment

🎯 Requirements

• Experience in customer support, marketplace operations, account support, retail customer service, sales support, or a related field • Strong written and verbal communication skills • Amazing interpersonal skills and the ability to drive a conversation • Demonstrated ability to take ownership of problems and move them toward resolution • Sound judgment when applying policies and procedures to real situations • Ability to manage competing priorities in a high-volume environment • Self-directed working style and willingness to take initiative • Curiosity and interest in understanding why an issue occurred • Ability to learn multiple systems, policies, and operational processes • Strong documentation, organization, and case management habits • Ability to remain professional when customers are frustrated or demanding • Comfort asking questions, receiving feedback, and adjusting your approach • Confidence to make decisions within your authority and escalate appropriately when needed • Reliability and ability to work within scheduled coverage requirements, including occasional evenings or weekends where applicable • Post-secondary degree required • Experience using Zendesk or another ticketing or customer support platform • 5+ years of experience in a customer service or customer support role responsible for resolving customer issues, managing follow-up, and working toward service or performance targets • Familiarity with payment processing, invoices, account verification, logistics, or seller operations • Experience supporting individual consumers or business clients • Experience working in an environment where priorities can shift quickly • Experience identifying process gaps or suggesting operational improvements • Track record of earning increased trust, responsibility, or autonomy

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting