
5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
🔥 0 minutes ago
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5001 - 10000 employees
Founded 2002
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.
• Make outbound calls to prospective and existing customers • Present and promote products and services • Identify customer needs and recommend suitable solutions • Meet or exceed sales targets and performance metrics • Maintain accurate records of customer interactions and sales activity • Handle objections and resolve customer concerns professionally • Stay current with product knowledge, promotions, and training • Follow scripts, policies, procedures, and available resources • Escalate complex issues when necessary • Maintain consistent attendance and adhere to scheduling requirements • Support outbound sales initiatives for a portfolio of clients • Engage customers and drive revenue through consultative selling and relationship building
• Must be 18 years or older • High school diploma or equivalent • Previous call center experience • Work from home experience • Strong command/high language proficiency in English • Typing speed of 20+ WPM • High-speed internet connection • Appropriate, quiet work environment • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Skilled in troubleshooting and follow-up • Able to multitask and self-manage effectively • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprinting • Must be willing to submit to drug screening • Completion of the full company careers application, screening questions, and pre-employment test
• HMO Coverage plus a dependent • Rank & File: ₱100,000 coverage • Supervisors/Managers: ₱120,000 coverage • Dental Coverage • In-house dental assistance worth ₱5,000 • Free meal during training • Career growth and learning • Allowances for rice, clothing, laundry and meals • Performance and loyalty bonuses • Frequent disinfection and fogging of workplace • Opportunities for growth and promotion • Employee shuttle services • Company retreats and off-site events • In-office rewards, raffles, recognition gifts, and treats
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