Junior Technical Support Engineer

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🕒 March 3

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Medical Wizard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

🤝 B2B

SaaS • B2B

Medical Wizard is a healthcare practice management software provider that helps Australian private day surgeries, hospitals, and specialist clinics go paperless. It offers a subscription-based, cloud or on-premise platform with features like appointment scheduling, patient portal, multi-procedure billing, e-claims, theatre management, automated scanning, government compliance reporting, and integrations with third-party e-health solutions. The product emphasizes customisability, industry-focused support and training, and includes AI-enabled features to streamline workflows across front-desk to recovery.

📋 Description

• Provide first-level support to Australian healthcare clients using our Patient Management System (PMS) • Respond to client queries via phone, email, and remote sessions • Assist users with system navigation and workflows • Troubleshoot basic technical and product issues • Escalate complex issues to senior team members • Document issues clearly and accurately • Maintain accurate support notes • Contribute to internal knowledge base articles • Continuously build product and technical knowledge

🎯 Requirements

• Fluent spoken and written English • Confidence speaking with Australian clients • Clear, calm, and professional communication style • Strong listening skills • Customer-first mindset • Degree or diploma in IT, Software Engineering, Computer Science, or related field • Basic understanding of Windows environments • Basic SQL and database fundamentals • Understanding of networking basics • Cloud concepts (AWS knowledge is an advantage but not required) • 0–1 year experience in IT support, SaaS support, or similar • Fresh graduates with strong communication skills are encouraged to apply.

🏖️ Benefits

• Competitive entry-level salary • Work-from-home setup (all equipment provided) • Structured training program • Exposure to Australian healthcare systems • Clear career growth pathway into Senior Technical Support, Product Specialist, Technical Consultant, or Team Lead roles • Be part of a stable, long-standing Australian company with 30+ years of success