Associate Technical Services Specialist – Neuromodulation, Pelvic Health

🔥 1 minute ago

🇳🇱 Netherlands – Remote

💵 €52.8k - €79.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Provide remote technical support by phone and e-mail for Neuromodulation and Pelvic Health Operating Units • Evaluate device functionality and provide device application advice • Troubleshoot technical issues and initiate required escalations • Provide world-class technical support to customers • Serve as a technical liaison between stakeholders and the strategic operating unit in the USA • Maintain in-depth knowledge of relevant products • Participate in rotating on-call availability between 7AM–7PM • Perform technical activities requiring considerable judgement and potentially own projects • Ensure documentation and system entries are fully complete • Provide training to internal and external customers • Address clinical and technical product inquiries for Europe, Middle East and Africa

🎯 Requirements

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills • Fluency in English and Dutch is a must • Strong analytical and problem-solving skills balanced with speed and effectiveness • Fluency in another European language (French, Spanish, Italian or German) is a distinct advantage • In-depth experience with medical devices is preferred • Understanding of OR environment and workflows is preferred • Experience with Service Now / Sales Force is preferred • Experience with analyzing technical issues and processes for continuous improvement is preferred

🏖️ Benefits

• Flexible Benefits Package • Competitive compensation plans • Short-term incentive called the Medtronic Incentive Plan (MIP)

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