Senior GRC Automation Consultant – ServiceNow, Archer

🕒 September 29

🇯🇴 Jordan – Remote

⏳ Contract/Temporary

🟠 Senior

🔧 ServiceNow

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• 5 open roles for a team of 10.
• No salary listed.

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MENA Consultant

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

💼 Consulting

🎯 Recruiter

B2B • Consulting • Recruitment

MENA Consultant is a recruitment and consulting service specializing in connecting talented individuals with top consulting firms in the MENA region. With over 30 years of experience in the consulting industry, MENA Consultant offers services such as job matching, access to a vast network of resources, and training programs like the Certified Global Consultant course to help candidates enhance their skills and improve their employability. The company aims to streamline the hiring process for both job seekers and employers, ensuring that the right talent meets the right opportunities efficiently.

📋 Description

• Operate and continuously enhance the centralized GRC request intake platform using Archer and/or ServiceNow • Develop, configure, and maintain automated workflows, approval processes, notifications, and service request routing mechanisms • Support AI-powered capabilities to extract, classify, validate, and format compliance and governance-related data • Integrate portals, email, web forms, APIs, and chat interfaces into a unified request management workflow • Configure automated request triaging using intent recognition, risk scoring, prioritization rules, and workload balancing • Optimize AI capabilities to classify, route, and automate eligible request resolution • Enable auto-assignment and workload distribution based on service, risk, priority, and capacity criteria • Monitor automated request resolution performance and identify opportunities to increase straight-through processing • Coordinate escalation of complex requests to Risk, Compliance, TPRM, Resilience, or GRC specialists through SLA-compliant closure • Develop dashboards, operational metrics, and management reports on request volumes, AI resolution rates, turnaround times, and service performance • Support ticket lifecycle management, stakeholder notifications, activity verification, and request closure • Optimize workflows, automation coverage, and user experience • Support automation roadmap execution and operating model maturity initiatives • Collaborate with business, risk, compliance, cybersecurity, and technology teams on governance-aligned automation solutions • Provide recommendations for operating model optimization, resource rationalization, and automation expansion • Maintain and manage a ticketing system and respond to tickets promptly

🎯 Requirements

• 8–10 years of relevant experience in GRC technology, workflow automation, or service request management • Hands-on experience configuring and operating ServiceNow and/or Archer for GRC intake, workflows, approvals, routing, and ticket lifecycle management • Experience integrating portals, email, web forms, APIs, and chat interfaces into a centralized workflow • Experience designing automated triage, prioritization, assignment, escalation, and SLA tracking processes • Experience implementing or supporting AI-enabled classification, data extraction, request routing, or resolution • Ability to develop dashboards and service metrics covering request volumes, turnaround times, automation rates, and operational performance • Experience improving GRC processes across risk, compliance, TPRM, or resilience services • Strong understanding of telecommunications environments and network segmentation • Ability to read high-level and low-level designs and communication matrices • Fluency in Arabic and English, written and spoken

🏖️ Benefits

• 2-year project engagement

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