Operations Manager, Korean-English Speaker

🔥 6 minutes ago

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Midorick Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

👥 HR Tech

🎯 Recruiter

Consulting • HR Tech • Recruitment

Midorick Solutions is a nearshore Employer of Record and staffing firm that helps companies hire and manage talent across Latin America and the Caribbean. Founded in 2020, it provides end-to-end hiring services — sourcing, screening, onboarding, payroll, legal compliance, and ongoing HR and employee engagement — combining localized expertise with technology and a boutique, human-centered approach. Midorick focuses on English‑fluent, time-zone-aligned professionals for U. S. and Canadian companies and supports roles such as developers, customer service agents, data analysts, marketing specialists, accountants, and recruiters.

📋 Description

• Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions • Coordinate activities across Shared Services, Back-office, and Contact Center operations • Track client requests, operational issues, decisions, and action items, ensuring timely follow-up and accurate documentation • Monitor KPIs, service levels, productivity, quality, staffing, and other operational data; identify performance gaps and coordinate corrective actions • Support issue resolution and escalate significant risks or concerns as needed • Prepare operational reports, meeting materials, and business-review presentations; lead or support client meetings and operational reviews • Coordinate with Workforce Management, Quality, Training, HR, Finance, IT, and other support teams to meet performance targets and client expectations • Ensure adherence to operational procedures, client requirements, and agreed processes • Support the implementation and stabilization of new processes, programs, technologies, and operational initiatives • Identify opportunities to improve service quality, productivity, communication, and operational efficiency • Travel to client or operational sites for meetings, reviews, or project support as required

🎯 Requirements

• Bachelor’s degree from an accredited university • Approximately 5–8 years of relevant experience in BPO, Shared Services, Contact Center, Client Services, or Operations Support • At least 2 years of experience in a supervisory, team-lead, project-management, or managerial role • Korean-English bilingual proficiency, with strong written and verbal communication skills • Experience communicating directly with clients and leading business meetings • Working knowledge of operational KPIs, service-level agreements, productivity, quality, and performance reporting • Ability to analyze operational data, identify issues, and coordinate practical solutions • Strong organizational, coordination, and problem-solving skills, with attention to detail • Proficiency in Microsoft Excel and PowerPoint • Ability to manage multiple priorities and work independently in a remote environment • Reliable internet connection and a suitable home-office environment • Availability to travel as business needs require • A responsible, adaptable, proactive approach and willingness to learn new areas of work

🏖️ Benefits

• Work for a US company • Competitive Compensation package • All additional benefits by Dominican Law (13th Salary, PTO, etc.) • Complementary Health Insurance