IT Operations Specialist I

🔥 33 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Provide IT support to the APAC and EMEA regions while working remotely in India • Configure and deploy Windows and macOS endpoints and peripherals • Support on-site and remote employees with application, hardware, account, and process-related issues • Diagnose hardware, software, and operator problems • Install, configure, repair, and maintain computers, telephones, peripherals, and software • Perform advanced troubleshooting and investigate technical issues • Work IT support tickets and monitor the work queue • Ensure network operations comply with regulatory standards • Configure and manage servers, storage systems, and networking equipment • Implement on-premises, datacenter, and cloud data backup strategies • Participate in change control, annual audits, and evidence production for policy compliance • Conduct employee security education, training, and phishing/malware simulations • Manage onboarding and offboarding, including account administration and hardware deployment/recovery • Maintain computer hardware/software inventory and asset management • Use patch management systems to administer application and operating system updates • Run server-environment audit reports for compliance • Review, create, and update documentation • Participate in after-hours and weekend on-call support • Participate in enterprise-wide IT projects and initiatives

🎯 Requirements

• Minimum 5 years of experience working in a Desktop Support or system administration role with over one-hundred users • Experience supporting a Microsoft Windows/MacOS desktop environment • Proficiency with Active Directory and PowerShell scripting for account and permissions administration • Working knowledge of endpoint management tools, client automation software including SCCM, ITSM tools, and other system management technologies • Experience with Windows Active Directory and domain environments • Excellent interpersonal, verbal, and written communication skills • Ability to work independently and collaboratively across all areas and levels of the company • Process-oriented approach and demonstrated success in technical customer support • Ability to collaborate and communicate with IT groups and SMEs • Strong organizational skills with ability to prioritize and multitask • Outstanding customer service and interaction skills • Ability to identify and resolve problems in a timely manner and gather, analyze, and document information

🏖️ Benefits

• Remote work in India • Full-time employment • Participation in an on-call schedule with after-hours and weekend support