CRM Manager

Job not on LinkedIn

🕒 July 17

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 42%

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Logo of Mindly

Mindly

51 - 200 employees

Founded 2022

🏥 Healthcare

🧘 Wellness

🏪 Marketplace

💰 $2M Seed Round - Mindly on 2023-12

Healthcare • Wellness • Marketplace

<Mindly> Mindly is a Ukrainian online mental health platform that connects clients with licensed psychologists and therapists. The service provides web-based client and therapist dashboards, supports remote/online therapy sessions, appointment management, client messaging, reviews, and gift certificates. Mindly focuses on improving mental wellbeing by helping clients find suitable specialists and enabling psychologists to grow their practices and organize online work; the platform lists thousands of psychologists and has served over a million clients.

📋 Description

• Design, launch, and continuously optimize user communications across Email, Push, and In-App messages • Run daily performance analysis of CRM campaigns, communications, and promo mechanics • Turn insights into clear hypotheses and experiments for improvement • Own audience segmentation end-to-end: define targeting rules, build segments, and implement them in automated, trigger-based journeys • Monitor and improve Open Rate, CTR, Delivery Rate, Unsubscribe/Spam Rate, and reach quality • Plan, execute, and analyze A/B tests focused on Conversion, LTV, Retention, and Churn • Work closely with the product team to ensure CRM touchpoints form a cohesive, consistent user experience across the product

🎯 Requirements

• 2+ years of hands-on experience in Email Marketing, push notifications, and in-app messaging as core user communication channels in a product-led environment • Practical experience with ESP tools such as Customer.io, Iterable, eSputnik, MailChimp, or others • A proactive mindset and a high level of autonomy • Ideally located in the CET or EET time zone

🏖️ Benefits

• Therapy budget for sessions with any of Mindly’s psychologists • 20 days of paid vacation • Unlimited sick leaves • Competitive compensation • High level of freedom and ownership over the CRM domain

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