VIP Account Specialist, German Speaking

Job not on LinkedIn

🔥 54 minutes ago

🇺🇦 Ukraine – Remote

💵 $1.5k - $2k / year

⏰ Full Time

🟢 Junior

✨ Account Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mint Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

📣 Marketing

🎲 Gambling

B2B • Marketing • Gambling

Mint Group is an integrated services company that builds, launches, and operates digital businesses by combining technology, product, operations, marketing, and business infrastructure into a single in-house ecosystem. They provide engineering and platform development, QA, product expertise, and operational infrastructure (including iGaming brand management and customer support), along with integrated marketing and growth systems—performance marketing, SEO, affiliate marketing, retention, VIP programs—and business functions like finance, legal, and analytics to support scale and performance. Case work emphasizes end-to-end iGaming solutions (digital casinos, CRM/retention systems, multi-brand affiliate engines).

📋 Description

• Manage and develop a portfolio of VIP players, building long-term relationships through personalized communication. • Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels. • Monitor player activity, deposit behavior, engagement, and wagering to identify opportunities for retention and growth. • Proactively reactivate inactive players using approved retention and win-back strategies. • Create personalized offers, bonuses, cashback, free spins, and other rewards based on player value and preferences, within approved budgets. • Manage daily VIP workflows, respond to player requests, and ensure a high level of service and personalization. • Identify opportunities to improve player engagement, retention, and lifetime value through tailored campaigns, gifts, and individual initiatives. • Track key metrics such as GGR, deposits, ARPPU, churn, and conversion, translating insights into actionable account management strategies. • Maintain accurate player profiles, communication history, and activity notes in the CRM. • Collaborate with Team Leads and cross-functional teams, including Support, Payments, Risk, and Fraud, to resolve player issues efficiently. • Identify and escalate Responsible Gambling, AML, KYC, fraud, and other compliance-related concerns in line with company procedures. • Meet individual KPIs and contribute to the overall performance of the VIP team.

🎯 Requirements

• At least 1 year of experience in VIP Account Management, iGaming Retention, high-touch Sales, or a similar customer-facing role. • Experience in online iGaming or another digital business where customer retention, revenue growth, and customer lifetime value are important. • Understanding of key performance metrics such as GGR, ARPPU, deposit activity, churn, conversion, and player value. • Excellent communication and relationship-building skills, with confidence communicating through calls, messengers, email, and live chat. • German — Upper-Intermediate (B2) or higher, with confident written and spoken communication. • English — Upper-Intermediate (B2) or higher, for internal communication and collaboration. • Strong customer orientation combined with a commercial mindset and focus on measurable results. • Ability to manage multiple player accounts while maintaining personalized, high-quality communication. • Analytical, proactive, and target-oriented approach to daily work. • Ability to remain calm, organized, and effective in a fast-paced environment. • Willingness to learn new platforms, CRM systems, and internal tools quickly.

🏖️ Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. • Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. • Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. • A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. • Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

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