Marketplace Operations Analyst

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings • Coordinate product onboarding, updates, and deprecations across marketplace channels • Manage AWS and Azure private offer workflows from initiation through post-sale handoff • Liaise with AWS and Azure partner teams on listing certification, metering integration, and marketplace requirements • Maintain a consolidated Jira project tracker across eCommerce initiatives • Run sprint planning, status meetings, and async standups; surface blockers and resolution paths • Author and maintain RAID logs, decision records, and stakeholder updates • Coordinate UAT cycles, including test cases, testers, result consolidation, and sign-off • Identify repetitive workflows and lead process automation using AI tooling, including Claude Enterprise • Elicit, document, and validate functional requirements for eCommerce initiatives • Produce BRDs, user stories, acceptance criteria, process maps, and data flow diagrams • Map commerce-stack data flows from Webstore through NetSuite ERP to AWS/Azure metering APIs • Serve as subject-matter expert on AWS and Azure Marketplace technical requirements • Produce weekly and monthly status reports for leadership, Finance, and Sales • Build and maintain dashboards tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation • Coordinate with Finance on order volumes, entitlement provisioning, and period-close data • Partner with Sales on marketplace deal analytics and fulfillment visibility • Document and maintain SOPs for listing updates, promo setup, refund processing, and entitlement provisioning

🎯 Requirements

• 2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels • Hands-on experience with AWS Marketplace or Azure Marketplace, including listing management, private offers, metering, or SaaS contract mechanics • Proficiency with Jira and Confluence • Experience with BI and data warehouse tooling such as Looker, Tableau, Snowflake, or equivalent • Ability to build and maintain reports independently • Strong written communication, including SOPs, status reports, BRDs, and stakeholder emails • Comfort working across time zones in a fully remote, async-first environment • Familiarity with WooCommerce, Stripe, or similar eCommerce platforms • Exposure to ERP or financial systems such as NetSuite from a reporting or order-management perspective • Experience in QA or UAT coordination, including writing test cases, managing cycles, and driving sign-off • Exposure to AI tooling for workflow automation, including LLMs, prompt engineering, or no-code AI integrations • Understanding of Kubernetes, container, or cloud infrastructure product categories • PMP, PMI-ACP, CBAP, or equivalent certification

🏖️ Benefits

• Professional development and training • Attend conferences and working groups • Company outings, happy hours, hackathons, and tech talks • Competitive compensation package with a strong benefits plan • Work with exceptionally passionate, talented and engaging colleagues • Be a part of cutting-edge, open-source innovation • High-energy environment valuing openness, collaboration, risk-taking, and continuous growth