Senior Amazon Connect Developer

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🖥 Software Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect • Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services • Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation • Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences • Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms such as Salesforce and ServiceNow • Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs • Ensure security, scalability, and compliance across digital implementations • Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configuration

🎯 Requirements

• 6+ years of experience in contact center platforms, with at least 4 years in Amazon Connect • At least 2 years of hands-on experience implementing digital channels including chat, chatbot, SMS, email, and WhatsApp • Strong proficiency in AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Cognito • Experience with JWT setup, secure API invocation, and portal/chat widget integration • Proven ability to develop custom widgets using AWS SDKs and APIs • Familiarity with GenAI tools and frameworks including Amazon Bedrock, OpenAI, and LangChain • Experience designing and implementing Amazon Connect digital routing and flows • Strong problem-solving skills and ability to work in agile, fast-paced environments • AWS Certified Developer or Solutions Architect preferred • Experience with Genesys and LivePerson migrations preferred • Exposure to regulated industries such as healthcare and finance, with compliance frameworks like HIPAA preferred • Knowledge of Amazon Kendra or other AI-powered search solutions preferred • Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts preferred

🏖️ Benefits

• Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality