Senior Genesys Cloud PS Consultant, Genesys AI experience

🔥 16 hours ago

🇵🇸 Palestinian Territory – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead discovery workshops with business stakeholders and contact center teams • Gather, document, and prioritize business requirements • Assess Genesys Cloud AI capabilities against business requirements • Identify platform limitations, configuration options, and integration gaps • Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents • Configure and test Genesys Cloud features • Build prototypes and proofs of concept • Validate the technical feasibility of proposed solutions • Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications • Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements • Prepare solution assessments and recommendations • Document findings and risks • Present outcomes to business and technical stakeholders

🎯 Requirements

• 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation • Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation • Experience with knowledge bases, Architect, bot flows, or Data Actions • Practical experience with Genesys Cloud AI capabilities • Understanding of knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents • Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept • Strong analytical, communication, and stakeholder management skills • Eligibility to obtain and maintain a Government of Canada security clearance • Experience with AI licensing, consumption models, implementation costs, and total cost of ownership is nice to have • Certification in KCS, KMI, ITIL, or Lean Six Sigma is nice to have • Bilingual English/French proficiency is nice to have

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events