Technical Customer Success Manager

🔥 2 hours ago

🌐 Estonia, Lithuania, +1 more countries – Remote

🇪🇪 Estonia – Remote 🇱🇹 Lithuania – Remote 🇵🇹 Portugal – Remote

💵 €60k - €90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Modash

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

📣 Marketing

☁️ SaaS

B2C • Marketing • SaaS

Modash is a comprehensive influencer marketing platform that provides tools for discovering, analyzing, and managing influencer relationships. The company offers a range of features including influencer discovery, analytics, campaign tracking, and management. With Modash, brands can find targeted influencers across platforms like Instagram, TikTok, and YouTube, evaluate their audience demographics and performance metrics, and manage influencer campaigns effectively. Modash also offers seamless integration with Shopify, enabling brands to track promo codes and manage payments easily. The platform aims to simplify influencer marketing for consumer brands, helping them build powerful, data-driven influencer campaigns.

📋 Description

• Manage a portfolio of customers using one or both Modash APIs • Build success plans with goals, priorities and next steps • Run regular customer calls and proactively keep accounts moving • Help customers use the right data and API endpoints • Troubleshoot technical issues and own their resolution • Identify risks and create mitigation plans • Find ways Modash can help customers grow • Own expansion from identifying opportunities through closing upgrades • Own renewals and maintain organised, up-to-date accounts • Run Sales-to-Customer Success handovers for new customers • Understand customer products and define success criteria • Create integration plans with milestones and owners • Help customers make technical decisions, remove blockers and reach first value quickly • Ensure interactions end with clear next steps, owners and dates • Represent customer needs internally • Collaborate with Product on customer problems, opportunities, discovery and testing • Coordinate with Sales on expansion • Work with Support and Engineering on technical issues • Help Marketing create useful customer resources • Drive customer outcomes even when other teams are involved

🎯 Requirements

• 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role • Experience working with APIs or data products, or a background in a technical, product management or product owner role • Comfortable discussing APIs, integrations and data flows; coding is not required, but technical curiosity is expected • Ability to lead customers rather than simply support them • Ability to ask good questions, understand the real problem and help decide what happens next • Ownership mindset and ability to drive messy situations to an outcome • Clear, concise communication skills • Commercial mindset and ability to identify ways customers can get more value and grow their business • Proactive, organised and comfortable working without a perfect playbook • Strong written and spoken English • Experience with creator data or creator marketing (nice-to-have) • Experience owning renewals and expansion (nice-to-have) • Some coding or data experience, such as reading code, writing small scripts or SQL (nice-to-have)

🏖️ Benefits

• Flexible working hours • Unlimited paid vacation • Compensation: ca €60,000 to €90,000 on-target earnings (OTE) per year + stock options • Fully remote working • Personal development support for courses, books or conferences • Autonomy to make decisions and help shape the growth of the Data products business • Stock options