Customer Support Advisor, German, English

Job not on LinkedIn

🕒 March 13

🌐 Egypt, Hungary, +4 more countries – Remote

🇪🇬 Egypt – Remote 🇭🇺 Hungary – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇧🇬 Bulgaria – Remote 🇷🇴 Romania – Remote 🇨🇿 Czechia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 56%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide written support through inbound messaging in German and English • Handle 5–6 customer conversations simultaneously while maintaining accuracy and quality • Resolve account, billing, payment, subscription, technical, and product-related issues • Research and follow workflows and knowledge base resources • Navigate multiple systems while staying organized and detail-oriented • Review previous and automated support interactions to determine next steps • Communicate professionally and empathetically, including in challenging situations • Follow security and verification procedures • Use sound judgment and escalate when needed • Document resolutions accurately • Identify recurring issues and provide feedback to improve support • Complete an 8-week orientation: four weeks from 4:00 AM–1:00 PM Pacific Time, followed by four weeks self-scheduled during available production hours • Work production shifts available 24/7, with minimum weekly and weekend-hour requirements

🎯 Requirements

• Previous high-volume written customer support experience • Proven experience managing multiple simultaneous chats; 5+ chats at once strongly preferred • Fluent written German and English • Strong problem-solving and attention to detail • Comfortable learning and following detailed workflows • Able to stay organized and productive in a fast-paced environment • Experience with knowledge bases, case management systems, or similar tools • Minimum 25 hours/week availability • Minimum 12 weekend hours (Saturday and/or Sunday) • Windows 11 or macOS Sequoia/Tahoe • Minimum 8 GB RAM; 16 GB recommended • Broadband internet, minimum 40 Mbps • Webcam or smartphone capable of taking clear photos • ModSquad security software and mobile 2FA app • Chromebook is not sufficient • Qualified applicants must complete language assessments in both German and English

🏖️ Benefits

• Fully remote work • Part-time schedule • 8-week orientation • Orientation pay/schedule: 40 hours/week • Flexible self-scheduling during available production hours • ModSquad security software and mobile 2FA app provided/required for project access • Dual monitors strongly recommended