ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Bilingual Customer Support – Vietnamese/English
🕒 May 25
🗣️🇻🇳 Vietnamese Required
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Assist customers with platform navigation and troubleshooting technical issues • Respond to customer inquiries via inbound messages in both Vietnamese and English • Ensure customers have the best possible listening experience
🎯 Requirements
• Fluent in Vietnamese and English • Experience providing customer support through inbound messaging • Ability to handle 3-5 simultaneous chats • Must complete language assessments in Vietnamese and English • Workspace Requirements: A dedicated laptop or desktop computer running Windows 11 or macOS Sequiao/Tahoe • Willingness to install ModSquad security software and a 2FA app on your mobile device • Access to a webcam or a smartphone capable of capturing clear photos • Stable broadband internet connection with a minimum speed of 25 Mbps • At least 8 GB of RAM (more is always better!) • Dual monitors are strongly recommended for optimal workflow and multitasking.
🏖️ Benefits
• Health insurance • Flexible working hours
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