Bilingual Customer Support, Vietnamese/English – Music Streaming

🕒 May 25

🇻🇳 Vietnam – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Assist customers with account questions, billing inquiries, technical troubleshooting, and platform-related issues through inbound messaging in Vietnamese and English • Manage 5-6 simultaneous customer conversations • Research and apply detailed workflows to resolve customer issues • Navigate knowledge base articles • Switch quickly between multiple systems while maintaining accuracy • Balance speed, quality, and attention to detail in a fast-paced environment • Adapt to evolving policies and procedures as the platform grows • Complete language assessments in Vietnamese and English during the interview process • Complete an 8-week orientation requiring 40 hours per week • Self-schedule a minimum of 25 production hours per week, including 12 hours on Saturday and/or Sunday

🎯 Requirements

• Previous experience providing customer support through high-volume inbound messaging • Experience managing at least 5-6 simultaneous chat conversations; experience managing 5+ chats is a strong plus • Ability to learn new systems and workflows quickly • Ability to solve complex customer issues while following detailed procedures • Exceptional attention to detail while multitasking • Ability to stay calm and organized in fast-paced environments • Professional and fluent communication in both Vietnamese and English • Passion for delivering thoughtful, personalized customer experiences • Windows 11 or macOS Sequoia/Tahoe laptop or desktop • Willingness to install ModSquad security software and a two-factor authentication app on a mobile device • Webcam or smartphone capable of capturing clear photos • Stable broadband internet connection with minimum 40 Mbps • At least 8 GB RAM; 16 GB recommended • Chromebook is not sufficient for ModSquad projects

🏖️ Benefits

• Fully remote work • Self-scheduled work hours • Opportunity to pick projects • Work with leading global brands • Work with great people on cool projects • Equal Opportunity Employer