Data Analyst

Job not on LinkedIn

🔥 12 hours ago

🇯🇲 Jamaica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Produce daily reports, dashboards, and ongoing insights highlighting trends, risks, and opportunities • Monitor KPIs and SLAs to safeguard productivity, accuracy, and operational consistency • Build forecasting models and capacity insights for staffing and operational planning • Develop staffing heat maps and apply WFM principles to optimize coverage and resource allocation • Investigate root causes of operational inefficiencies • Recommend actionable process improvements • Deliver timely analysis to support informed decision-making • Work with ModSquad, a customer experience services company supporting customer support, content moderation, trust and safety, community management, and social media services

🎯 Requirements

• Highly proficient with Google Sheets, including Pivot Tables, Lookups, and complex data manipulation formulas • Hands-on experience with Zendesk Explore • Tableau experience is a plus • Direct experience with Workforce Management (WFM) concepts, staffing heat maps, and scheduling analytics • Proven ability to clearly translate and communicate complex data concepts to non-technical stakeholders • Strong command of KPI monitoring • Discipline to maintain accuracy, consistency, and clarity across all reports • Available to work Monday through Friday • Mandatory availability until 2:00 PM PST • Commitment to work starting at 40 hours per week

🏖️ Benefits

• Flexible start time • Starting at 40 hours per week, with potential for increased hours based on operational needs