Workforce Experience Specialist – People Helpdesk

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🔥 0 minutes ago

🇳🇬 Nigeria – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moniepoint Inc. (Formerly TeamApt Inc.)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Payments

Moniepoint Inc. is Africa's all-in-one financial ecosystem that provides seamless solutions in payments, banking, credit, and business management for over 10 million businesses and individuals. Operating as Nigeria's largest merchant acquirer, Moniepoint powers the majority of Point of Sale (POS) transactions in the country. The company processes $17 billion monthly while ensuring profitable operations. With operations starting in 2019, Moniepoint continues to support businesses through its comprehensive financial services platform, making significant strides in financial inclusion across emerging markets.

📋 Description

• Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions • Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required • Maintain up-to-date knowledge of People policies, processes, and systems • Update and maintain helpdesk FAQs, scripts, and response templates • Track and record helpdesk interactions for reporting and trend analysis • Identify recurring issues and flag them for process or documentation improvements • Support new joiners with People systems, documentation, and policy-related questions during onboarding • Maintain documentation and knowledge base content for employee self-service • Uphold confidentiality and follow internal governance standards • Provide general administrative support to People Operations during peak periods • Report to the Team Lead, People Help Desk

🎯 Requirements

• 1–3 years of experience in HR support, customer service, or a People Operations role • Strong communication skills with the ability to simplify information for employees • Comfortable working with helpdesk or ticketing systems and HR platforms • Good organisational skills and confidence handling multiple queries at once • Basic understanding of HR processes and employee lifecycle stages • Experience supporting teams in a fast-paced or multi-country organisation (preferred) • Familiarity with HRIS tools, internal knowledge bases, or digital service platforms (preferred) • Interest in People Operations, service delivery, and process improvement (preferred) • Patient, approachable, and clear in communication • Enjoy helping people and providing a smooth support experience • Organised and capable of managing volume without dropping detail • Able to ask the right questions and seek clarity before providing responses • Understand confidentiality and handle sensitive information with care • Eager to learn more about People Operations and develop expertise

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Impactful career growth opportunities • Fully remote/flexible work culture • Continuous support for learning and professional development

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