Technical Support Specialist

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🕒 March 20

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Raenest

WebsiteLinkedInAll Job Openings

1 - 10 employees

💰 $150k Non Equity Assistance on 2023-06

Raenest is a modern financial management tool for African remote workforce talent and global businesses, that removes the pain around contracting, invoicing, and payments.

📋 Description

• Provide technical support to customers via phone, email, and chat • Troubleshoot and diagnose hardware and software issues • Identify and escalate priority issues to appropriate teams • Follow up with customers to ensure issues are resolved and provide feedback to improve the support process • Maintain accurate records of customer interactions and resolutions in the ticketing system • Provide training to customers on new products and software updates • Collaborate with internal teams to resolve technical issues and improve product offerings • Continuously improve technical knowledge and stay up-to-date with new technology and software releases

🎯 Requirements

• 2+ years of experience in technical support or related field • Excellent communication skills, both written and verbal • Strong problem-solving and troubleshooting skills • Ability to work well in a team environment • Experience with ticketing systems and remote support tools • Familiarity with Windows and Mac operating systems • Basic understanding of networking protocols and concepts • Knowledge of javascript and React js • SQL and database query language experience

🏖️ Benefits

• Health Insurance • Training Budget • Team building events • Growth Opportunities • Paid Time Off