Technical Support Specialist

Job not on LinkedIn

🕒 March 20

🇳🇬 Nigeria – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Raenest

WebsiteLinkedInAll Job Openings

1 - 10 employees

💳 Fintech

🤝 B2B

💰 $150k Non Equity Assistance on 2023-06

Fintech • B2B

Raenest is a modern financial management tool designed for African remote workforce talent and global businesses. The company focuses on alleviating the challenges associated with contracting, invoicing, and payments, facilitating seamless payroll and cross-border transfers for freelancers and businesses hiring African talent.

📋 Description

• Provide technical support to customers via phone, email, and chat • Troubleshoot and diagnose hardware and software issues • Identify and escalate priority issues to appropriate teams • Follow up with customers to ensure issues are resolved and provide feedback to improve the support process • Maintain accurate records of customer interactions and resolutions in the ticketing system • Provide training to customers on new products and software updates • Collaborate with internal teams to resolve technical issues and improve product offerings • Continuously improve technical knowledge and stay up-to-date with new technology and software releases

🎯 Requirements

• 2+ years of experience in technical support or related field • Excellent communication skills, both written and verbal • Strong problem-solving and troubleshooting skills • Ability to work well in a team environment • Experience with ticketing systems and remote support tools • Familiarity with Windows and Mac operating systems • Basic understanding of networking protocols and concepts • Knowledge of javascript and React js • SQL and database query language experience

🏖️ Benefits

• Health Insurance • Training Budget • Team building events • Growth Opportunities • Paid Time Off