Financial Product Specialist II – Mid-Market

Job not on LinkedIn

🔥 51 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 10%

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Own assigned Mid-Market customer implementations from post-sales handoff through launch, aligning customer stakeholders, onboarding plans, and milestones • Guide customers through card setup, activation, and spend adoption • Coordinate operational and accounting workflows needed for rollout • Monitor onboarding progress and agreed spend goals • Identify at-risk rollouts and coordinate account-level actions to get implementation back on track • Coordinate resolution of customer issues with Support, Product, Risk, Underwriting, Finance, and other partners • Route high-impact or complex escalations through established channels • Maintain clear account records and customer follow-through • Share implementation insights that contribute to pilots and process improvements

🎯 Requirements

• 3+ years of experience in customer-facing roles such as onboarding or implementation, sales, client operations, financial products, or another complex product or service environment • Experience owning customer onboarding, rollout, adoption, or recovery plans for multi-stakeholder accounts, with attention to measurable customer outcomes • Working knowledge of customer onboarding, training, and spend-management workflows, including card issuance, spend controls, transaction declines, rebates, and reconciliation • Ability to partner on related risk, credit, fraud, underwriting, or dispute issues • Experience leading live customer conversations, including calls, meetings, and product demos • Ability to present product capabilities and financial workflows clearly and concisely • Experience acting as a cross-functional liaison between customers and internal teams • Ability to translate customer goals and feedback into relevant product narratives and aligned actions • Ability to coordinate resolution of customer-impacting issues • Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Some interviews or new-hire training sessions may be held in person at one of Motive’s global offices

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