Implementation Consultant

🔥 1 hour ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Serve as the primary point of contact for new customers during implementation, focusing on larger customers • Guide customers through initial hardware/software setup and system training • Ensure timely and successful onboarding and product adoption • Monitor customer progress and activities to ensure adoption and timely activation • Collaborate with support, engineering, sales, product management, and financial products teams to resolve complex issues and improve customer experience • Handle a large volume of phone conversations and email inquiries • Build customer loyalty by delivering exceptional customer service • Build customer relationships and deliver value during the first phase of the customer journey with Motive • Educate customers on Motive products, features, and AI technology

🎯 Requirements

• 3+ years prior experience in a customer-facing role (sales or support) • Salesforce proficiency and ability to use data to inform engagement plans • Clear understanding of what success looks like for customers and Motive • Effective listening and problem-solving skills • Excellent written and verbal communication and presentation skills • Ability to manage multiple responsibilities with high attention to detail and professionalism • Documentation, data analysis, reporting, SQL, and Salesforce experience are a plus • Experience with fintech and spend management technology is a plus • Ability to build and maintain relationships with clients and their key personnel • Ability to create presentations, project plans, SaaS/Fintech implementation plans, and monitor progress and productivity • Strong business background including project management, account management, problem-solving, business planning, and analytical skills • Receptiveness to feedback and willingness to learn and embrace continuous improvement • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Equal opportunity employer • Some interviews or new-hire training sessions may be held in person at one of Motive's global offices