Technology Program Analyst II – Support AI

🕒 December 12, 2025

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏗️ Construction

🍽️ Food & Beverage

Logistics • Construction • Food & Beverage

Motive is a company that provides an integrated operations platform designed to enhance the safety, productivity, and profitability of fleet management and operations. Utilizing cutting-edge AI technology, Motive offers solutions such as driver safety monitoring, fleet management, equipment monitoring, and spend management. These services provide unparalleled visibility into vehicles and equipment, automate workflows, reduce costs, and improve efficiency for industries like construction, oil & gas, public sector, food & beverage, and logistics. Motive is recognized as a leader in fleet management and empowers companies to maximize their operational potential with innovative solutions.

📋 Description

• Learn the post-sales organization's business needs and design conversational flows, prompts, and automations using AI agents • Partner with cross-functional teams to integrate AI platforms with Salesforce and internal APIs • Monitor AI agent performance, analyze conversation transcripts, and improve resolution rates and customer satisfaction • Support management in achieving technology and operational goals through AI-first solutions • Triage day-to-day issues, edge cases, and unexpected bot behaviors for internal tools and customer-facing AI workflows • Partner with Engineering and vendors to implement, test, and troubleshoot custom actions, webhook integrations, and new workflows • Manage incoming tools, system access, and configuration requests • Design and complete business solutions and workflows from requirements gathering through UAT and post-implementation validation • Participate in evaluating and selecting technology tools for post-sales/support teams

🎯 Requirements

• 6+ years of experience in a technology operations role or similar experience with contact center operations • 2+ years of hands-on experience configuring and managing conversational AI platforms like Sierra • Strong understanding of Salesforce and third-party integrations • Strong project management, analytical, and process-mapping skills • Proven track record of optimizing customer support workflows through agentic AI • Deep and ever-improving understanding of Salesforce and its surrounding ecosystem, including third-party products • Ability to juggle multiple priorities in a fast-paced, dynamic environment • Passion for learning new technologies and quickly becoming the resident AI expert • Strong communication and stakeholder management skills • Preferred Certified Salesforce Administrator/Consultant • Preferred AI-for-customer-support-centric certifications • Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

🏖️ Benefits

• Some interviews or new-hire training sessions may be held in person at one of Motive's global offices • Equal opportunity employer committed to a diverse and inclusive workplace