Customer Support Representative, On-Call, Afternoon/Evening Shift

🔥 6 minutes ago

🇬🇷 Greece – Remote

💵 €9.7k - €11k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Moving Doors

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏠 Real Estate

🏨 Hospitality

Real Estate • Hospitality

Moving Doors is a company that provides move-in-ready, designer-furnished apartments for stays of one month or longer across Greece and Cyprus. They operate a curated inventory of 500+ homes in Athens, Limassol, Larnaca and Paphos, offering next-day move-in, all-inclusive monthly pricing (rent plus utilities and internet), flexible month-to-month contracts with 30-day cancellation, and support for relocations and corporate housing accounts. They serve both individual relocating professionals/expats and corporate HR/relocation managers, and also invite property owners to submit listings or partner with their model.

📋 Description

• Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses. • Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies. • Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately. • Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations. • Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.

🎯 Requirements

• Excellent verbal and written communication skills, with strong interpersonal abilities in both Greek and English • Strong time management and organizational skills, with the ability to manage multiple priorities • Well-developed problem-solving and decision-making skills • Ability to perform effectively in a fast-paced, dynamic environment • High attention to detail and a genuine commitment to delivering exceptional guest service • Customer-focused mindset with a solid understanding of hospitality service standards • Experience in hospitality, guest relations, or other customer support roles is preferred • Proficient use of Google Workspace (G Suite) tools • Fluency in Greek and English is required; additional languages are a strong plus

🏖️ Benefits

• Fully remote working arrangement, with the flexibility to work from anywhere. • Flexible, on-call working arrangement during the shift 17.30-23.30

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