Bilingual Customer Support Representative, German – English

Job not on LinkedIn

🔥 19 minutes ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mplus

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

💰 $66M Post IPO equity on 2023-12

Artificial Intelligence • B2B • Enterprise

Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their “Experience Intelligence” platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.

📋 Description

• Provide customer support for an online betting platform • Respond to customer inquiries through live chat and offline messaging • Assist customers with account-related questions and platform services

🎯 Requirements

• German: Minimum B2 level • English: Minimum B1 level • Good communication and problem-solving skills • Ability to work shifts in a 24/7 operation based on German time • Ability to provide live chat support until midnight • Ability to provide offline message support between 00:00 and 09:00 (German time)

🏖️ Benefits

• Flexible work culture • Remote work option • Office-based work option • Hybrid model planned

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