Customer Service Specialist, Ukrainian Speaking

Job not on LinkedIn

🔥 13 minutes ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇺🇦 Ukrainian Required

Where this job comes from

Posted on Mplus's careers page, not through a job board

First seen by Remote Rocketship 13 minutes ago

Still open on Mplus's site. Checked 0 minutes ago.

Logo of Mplus

Mplus

10,000+ employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

💰 $66M Post IPO equity on 2023-12

Artificial Intelligence • B2B • Enterprise

Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their “Experience Intelligence” platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.

📋 Description

• Handling Flixbus customer inquiries via phone and email • Responding to questions about bookings, schedules, baggage regulations, etc. • Resolving customer issues, complaints, or rebookings • Documenting customer interactions in the CRM system • Collaborating with other departments to ensure smooth service operations

🎯 Requirements

• Fluent Ukrainian (spoken and written) • Proficiency in English (minimum B1 level) – required for training and system navigation • Previous experience in customer service, especially in travel/tourism, is a plus • Digital affinity and confident use of standard PC applications • Independent, structured, and solution-oriented working style • Strong customer focus, patience, and excellent communication skills

🏖️ Benefits

• 100% home office – work conveniently from anywhere in Georgia • Work on a reputable international project • Comprehensive training and ongoing support • Attractive salary and bonus • State social security & private health insurance from day one of training • Clear career advancement opportunities in a dynamic company

Apply Now

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