Customer Advisor – Tenerife, Gran Canaria, Fuerteventura, Lanzarote

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🕒 March 25

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• You represent a well-known service provider • You assist customers by phone, email, or letter • You help customers prepare or correct billing statements • You answer questions about invoices, record invoice corrections, and initiate dunning blocks • You are responsible for sending invoices, billing statements and meter-reading reports • You support customers in creating their billing statements online

🎯 Requirements

• Initial professional experience in telephone-based customer service or motivation for a career change into this field • Very good German language skills, both spoken and written • Numerical aptitude • Quick comprehension / fast learner • Basic PC skills • Strong communication skills and a customer-oriented attitude

🏖️ Benefits

• A permanent employment contract in part- or full-time (35–39 hrs/week) • A Spanish employment contract • A fixed monthly salary and punctual payment of your remuneration • Intensive technical training including practical days • Ongoing support from subject-matter contacts even after training • Good weather and a great team atmosphere ;)