Customer Service Representative

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🕒 April 2

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Mplus Germany

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Mplus Germany is an AI-powered business process outsourcing and customer experience (CX) technology and consultancy provider that designs and operates multilingual contact center services across voice, chat, email, and text. It combines AI-driven platforms and agent support tools with CX consulting, IT engineering, and continuous development to help enterprises integrate, optimize, and scale customer service operations across industries such as e-commerce, banking, telecom and travel. The company emphasizes European language expertise, hybrid workforce models, strategic international locations, and rapid iterative improvements to boost agent efficiency and customer outcomes.

📋 Description

• You represent a reputable service provider. • You assist customers by phone, email, or mail. • You help customers prepare invoices/billing statements and correct billing. • You answer questions about invoices, process invoice corrections, and initiate dunning suspensions. • You are responsible for sending invoices, billing statements, and meter-reading reports. • You guide customers through creating their billing statements online.

🎯 Requirements

• Initial professional experience in telephone customer support or motivation for a career change into the role. • Very good German language skills, both spoken and written. • Good numerical aptitude. • Quick comprehension and the ability to learn quickly. • Basic PC/computer skills. • Strong communication skills and the ability to engage customers.

🏖️ Benefits

• Permanent employment contract, part-time or full-time (35–39 hours/week). • A Spanish employment contract. • A fixed monthly salary and on-time payment of your salary. • Work location in Maspalomas at the southern tip of Gran Canaria. • Intensive professional training including practical training days. • Ongoing support from subject-matter contacts after training. • Pleasant weather and a great team atmosphere. • German-speaking team