MP Solutions Ltd.
11 - 50 employees
Founded 2006
đź Consulting
đĄď¸ Insurance
đŚ Logistics
Consulting ⢠Insurance ⢠Logistics
MP Solutions Ltd. is a leading provider of recruitment process outsourcing (RPO) and HR consultancy services in Hungary. The company specializes in outsourcing recruitment processes for organizations, offering tailored solutions to meet increased hiring demands and complex project requirements. With a focus on sourcing talent effectively, MP Solutions also offers software engineering and IT consultancy services. Notable for hosting hackathons and programming competitions, the company supports both employers and job seekers with sector-specific services, career opportunities, and personalized consultancy. Recognized in the Budapest Business Journal's HR & Recruitment Top 50, MP Solutions is dedicated to helping clients achieve success through strategic human resource management and organizational development.
German Speaking Service Desk Agent
Job not on LinkedIn
đ June 24
đŁď¸đđş Hungarian Required
đŁď¸đŠđŞ German Required
đ Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
MP Solutions Ltd.
11 - 50 employees
Founded 2006
đź Consulting
đĄď¸ Insurance
đŚ Logistics
Consulting ⢠Insurance ⢠Logistics
MP Solutions Ltd. is a leading provider of recruitment process outsourcing (RPO) and HR consultancy services in Hungary. The company specializes in outsourcing recruitment processes for organizations, offering tailored solutions to meet increased hiring demands and complex project requirements. With a focus on sourcing talent effectively, MP Solutions also offers software engineering and IT consultancy services. Notable for hosting hackathons and programming competitions, the company supports both employers and job seekers with sector-specific services, career opportunities, and personalized consultancy. Recognized in the Budapest Business Journal's HR & Recruitment Top 50, MP Solutions is dedicated to helping clients achieve success through strategic human resource management and organizational development.
đ Description
⢠Managing incoming incidents and service requests via phone, email, and ticketing systems ⢠Creating, categorizing, tracking, and resolving support tickets ⢠Monitoring and escalating tickets according to agreed service levels ⢠Collaborating with technical teams and internal stakeholders ⢠Providing remote troubleshooting and technical assistance to end users ⢠Maintaining documentation and knowledge base articles ⢠Supporting onboarding and knowledge-sharing activities within the team ⢠Participating in an on-call support rotation ⢠Handling major incidents and communicating updates to relevant stakeholders
đŻ Requirements
⢠IT-related education or relevant professional experience in IT support or helpdesk environments ⢠Fluent Hungarian, German, and English language skills ⢠Strong customer service and communication skills ⢠Knowledge of PC hardware, operating systems, and software technologies ⢠Experience with Active Directory ⢠Experience using remote support and remote desktop tools ⢠Ability to work independently as well as collaboratively within a team ⢠Structured, solution-oriented, and quality-focused approach to work ⢠Resilience and ability to manage multiple priorities ⢠**Nice to have** ⢠Knowledge of IT Service Management (ITSM) processes ⢠Experience with ServiceNow ⢠ITIL certification ⢠Previous experience in retail or customer-facing environments
đď¸ Benefits
⢠Flexible working arrangements with up to 100% remote work within Hungary ⢠Opportunity to work in an international and multicultural environment ⢠Exposure to large-scale IT operations and enterprise-level support processes ⢠Professional development opportunities, training programs, and certifications ⢠Long-term career growth within a rapidly expanding organization ⢠Supportive team culture and collaborative working environment ⢠Challenging projects and the opportunity to work with global stakeholders
Apply Now
