German Speaking Service Desk Agent

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MP Solutions Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment

MP Solutions Ltd. is a leading provider of recruitment process outsourcing (RPO) and HR consultancy services in Hungary. The company specializes in outsourcing recruitment processes for organizations, offering tailored solutions to meet increased hiring demands and complex project requirements. With a focus on sourcing talent effectively, MP Solutions also offers software engineering and IT consultancy services. Notable for hosting hackathons and programming competitions, the company supports both employers and job seekers with sector-specific services, career opportunities, and personalized consultancy. Recognized in the Budapest Business Journal's HR & Recruitment Top 50, MP Solutions is dedicated to helping clients achieve success through strategic human resource management and organizational development.

📋 Description

• Managing incoming incidents and service requests via phone, email, and ticketing systems • Creating, categorizing, tracking, and resolving support tickets • Monitoring and escalating tickets according to agreed service levels • Collaborating with technical teams and internal stakeholders • Providing remote troubleshooting and technical assistance to end users • Maintaining documentation and knowledge base articles • Supporting onboarding and knowledge-sharing activities within the team • Participating in an on-call support rotation • Handling major incidents and communicating updates to relevant stakeholders

🎯 Requirements

• IT-related education or relevant professional experience in IT support or helpdesk environments • Fluent Hungarian, German, and English language skills • Strong customer service and communication skills • Knowledge of PC hardware, operating systems, and software technologies • Experience with Active Directory • Experience using remote support and remote desktop tools • Ability to work independently as well as collaboratively within a team • Structured, solution-oriented, and quality-focused approach to work • Resilience and ability to manage multiple priorities • **Nice to have** • Knowledge of IT Service Management (ITSM) processes • Experience with ServiceNow • ITIL certification • Previous experience in retail or customer-facing environments

🏖️ Benefits

• Flexible working arrangements with up to 100% remote work within Hungary • Opportunity to work in an international and multicultural environment • Exposure to large-scale IT operations and enterprise-level support processes • Professional development opportunities, training programs, and certifications • Long-term career growth within a rapidly expanding organization • Supportive team culture and collaborative working environment • Challenging projects and the opportunity to work with global stakeholders