Training Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇳🇿 New Zealand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MSD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

📦 Logistics

🧬 Biotechnology

Healthcare • Logistics • Biotechnology

MSD is a leading biopharmaceutical company known as Merck & Co. , Inc. in the United States, Canada, and Puerto Rico, and as MSD globally. The company focuses on scientific innovation to deliver medicines and vaccines for various health challenges, including oncology, vaccines, infectious diseases, and cardio-metabolic diseases. MSD operates multiple divisions, including Human Health, Animal Health, and Research & Development. With approximately 75,000 employees worldwide and a significant investment in research and development, MSD is committed to improving global health through its scientific advancements. Additionally, the company places a strong emphasis on diversity, inclusion, and corporate responsibility. MSD’s operations extend worldwide, offering opportunities in numerous regions and promoting diversity and innovation in all aspects of its business.

📋 Description

• Deliver onboarding, training, and refresher sessions for end users of Animal Health technology solutions • Assess customer training needs and tailor delivery to customer capability, operational context, and product use • Support customers in using hardware, software, and related systems • Provide first-line product support and troubleshooting for hardware, firmware, and software queries • Document and coordinate resolution of customer issues with Animal Health colleagues, dealers, and business partners • Maintain accurate records of customer issues, actions, owners, and follow-up requirements • Assist with minor equipment repairs, updates, and system improvements • Deliver product training and upskilling for employees and business partners • Develop, review, and maintain training materials, user guides, and documentation • Inform customers, staff, and business partners about software improvements, releases, and features • Travel extensively across the territory to support customer product adoption • Support sales and customer support teams through sales, onboarding, and ongoing engagement • Promote Animal Health technology solutions through meetings, demonstrations, field days, conferences, and industry events • Assist with sales presentations and dealer support activities • Support customer engagement through approved communication channels and user community platforms

🎯 Requirements

• Agricultural, dairy, or farming experience is highly desirable • Experience delivering training, onboarding, coaching, or user education in a customer-facing environment • Strong verbal and written communication skills • Confidence facilitating training for individuals and groups of customers or industry stakeholders • Ability to assess training needs and adapt delivery to different technical and operational audiences • Strong troubleshooting, problem-solving, and analytical skills • Ability to coordinate multiple priorities, manage territory travel, and work independently • Strong relationship management skills and a customer-first mindset • Ability to engage credibly with customers and stakeholders across a range of technical and operational settings • Strong computer literacy and comfort learning new systems and digital tools • Experience using CRM software, ideally Salesforce, is desirable • Strong record-keeping and documentation skills • A strong understanding of, and passion for, New Zealand agricultural industries • Full, current New Zealand driver’s licence • Extensive travel across the territory is required

🏖️ Benefits

• Competitive remuneration • Company car • Laptop • iPad • Full training provided • Career growth opportunities • Variety and autonomy in a field-based role • Support from a global animal health organisation • Collaborative team environment • Learning and continuous improvement opportunities