Müller's Solutions
11 - 50 employees
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.
Senior ServiceNow ITSM Architect, AI, ITAM
Job not on LinkedIn
🕒 January 18
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Müller's Solutions
11 - 50 employees
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.
📋 Description
• As ServiceNow AI & ITSM Solution Architect at Müller Solutions, responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM). • Owns end-to-end solution architecture, ensuring that ServiceNow AI capabilities are effectively aligned with business processes. • Acts as the primary technical and functional authority for AI-driven ServiceNow transformations. • Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management. • Translate business pain points into practical AI use cases. • Define AI adoption roadmaps aligned with operational maturity and data readiness. • Ensure alignment with ITIL v4, ServiceNow best practices, and platform governance. • Architect and implement Virtual Agent & conversational AI, GenAI-based knowledge search, and predictive intelligence for classification, routing, and prioritization. • Enable AI-driven incident deflection, auto-triage, and resolution recommendations. • Optimize KPIs including MTTR, FCR, deflection rate, and CSAT. • Lead AI-supported ITAM / SAM / HAM initiatives, ensuring high-quality CMDB aligned with CSDM standards. • Collaborate with platform engineers on integrations and performance optimization.
🎯 Requirements
• 8–12+ years of ServiceNow implementation experience. • Minimum 5 years in a Solution Architect or Lead Consultant role. • Proven experience delivering: • - ITSM implementations at scale • - FSM and/or field operations solutions • - ITAM / SAM / CMDB-heavy programs. • Hands-on exposure to ServiceNow AI capabilities, including GenAI and Predictive Intelligence. • ServiceNow certifications in ITSM, ITAM, or related areas. (Preferred) • Experience with machine learning and AI applications within enterprise IT environments. (Preferred) • Familiarity with Agile methodologies and tools to manage development lifecycles effectively. (Preferred) • Skills in scripting and building integrations using ServiceNow APIs or other automation technologies. (Preferred)
🏖️ Benefits
• Opportunity to work with a talented and passionate team. • Competitive salary and benefits package. • Exciting projects and innovative work environment.
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