Conversational Designer

🔥 0 minutes ago

🌐 Mexico, Colombia – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Multiplica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🤝 B2B

📣 Marketing

Consulting • B2B • Marketing

Multiplica is a global digital consultancy that helps companies convert insights into high-impact digital products, experiences and services. With about 25 years in the market and multiple offices across Europe and Latin America, Multiplica combines product strategy, user experience design, technology, data and applied artificial intelligence to drive digital transformation. Their offerings include experience and product design, product development, enterprise AI, process automation and back-office modernization, growth marketing (personalization, CRO, engagement & monetization), and talent solutions such as staff augmentation and POD teams. They position themselves as partners to enterprises to accelerate adoption, optimize operations and generate measurable business value.

📋 Description

• Diseñar bots enfocándose en personalidad, voz, tono y vocabulario estándar. • Diseñar diálogos y reparar flujos de error para mejorar la conversación e incrementar el Task Completion Rate. • Diseñar arquitecturas de información para conversaciones. • Aplicar técnicas y metodologías de mejora continua. • Definir scripting e integraciones con sistemas de negocio a nivel de diseño conversacional. • Traducir el diseño de personalidad, tono e intents a la estructura nativa de Topics e Instructions de Agentforce. • Diseñar y documentar casos de borde y fricciones esperadas (manejo de ambigüedad, fallback, escalamiento a humano).

🎯 Requirements

• Experiencia en diseño de conversaciones/experiencias conversacionales (chatbots, IVR, voicebots o agentes LLM). • Diseño de flujo de conversación y arquitectura de información conversacional. • Diseño conversacional en Agentforce (Topics, Instructions) o experiencia transferible en plataformas de chatbot (Dialogflow, Rasa, Bot Framework). • Diseño de guardrails y manejo de ambigüedad para agentes generativos. • Comprensión funcional de NLP e integración de sistemas a nivel de diseño (no desarrollo). • Deseable: certificación Salesforce Certified Agentforce Specialist o portafolio verificable equivalente. • Disponibilidad para trabajar REMOTO de Lunes a Viernes de 9:00 a.m. a 6:00 p.m.

🏖️ Benefits

• Trabajo 100% remoto. • Aprendizaje continuo. • Participación en un proyecto novedoso y de gran importancia. • Agradable clima laboral.