Support Services Agent

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱60k - ₱80k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Provide specialized operational and ticketing support for the client’s global operation • Book air, car, hotel, and rail travel using Sabre, ensuring accuracy, policy compliance, and cost-effectiveness • Apply knowledge of airline operations, fare structures, ticketing procedures, reservation processes, and travel policies • Manage reservations, exchanges, cancellations, and itinerary updates for domestic and international travel • Provide global fulfillment assistance to clients, VICs, and VIP travelers • Handle booking inquiries, troubleshoot issues, and deliver timely, high-level customer service • Provide emergency travel assistance and escalate complex issues appropriately • Manage high-volume email and phone requests while meeting SLA requirements • Maintain updated logins for airline sites and tools used by VICs • Support debit memo management and produce administrative reports • Ensure bookings comply with fare rules and airline regulations, including POC/O&D requirements • Work with the Service Support Lead and Managers to identify recurring issues and improve processes • Participate in team meetings and contribute to best-practice sharing

🎯 Requirements

• 3+ years in a travel service environment, managing bookings and resolving client issues • High School graduate or equivalent required • Direct experience with a Global Distribution System (GDS), with expertise in Native Sabre required • Proficiency in itinerary creation, fare pricing, reservations and ticketing, post-booking servicing, voluntary and involuntary changes, refunds, residual value management, and manual fare construction using airline waivers and applicable fare rules • Excellent verbal and written communications skills in English • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Ability to work collaboratively across departments • Ability to work with top level executives • Ability to build and maintain strong relationships with travel advisors • Experience in a travel arrangement company or similar industry • Extremely high attention to detail • Strong reading comprehension, including airline fare rules, ticketing policies, SOPs, client instructions, and technical documentation • Proven ability to work under pressure and handle high volumes of requests while maintaining accuracy and timeliness • Laptop/computer with at least 8GB RAM • Headset, preferably with noise-canceling microphone • Fast/stable internet connection of at least 100 Mbps • Currently residing in the Philippines and legally authorized to work there

🏖️ Benefits

• 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Free Learning and Development Programs • SSS • PhilHealth • Pag-ibig • 100% Remote Work